This is not a good location/franchise and it really brings down the integrity of Uhaul. I ordered a trailer hitch with wiring and installation online. I made an appt the next day and included my cellphone number and email. I show up at 8:00am and general manager/franchise owner asks if I got his phone message. I assured him that there was no voicemail left for me or email. He was unable to locate a phone call made to me from him on his end. Turns out the wiring didn't match my 2013 Lexus and he would have to order it. Two problems: One is the website. Why would it allow me to order a part online that was incompatible? Amazon doesn't do that. Two is the manager's attitude. He made no apologies for the miscommunication and made no attempt to rectify the problem. This is the essence of a manager's job. I asked for a refund. There are some good Uhaul's in the Columbia area so avoid this one like the plague.
In short of you rent a u haul and need any service at all. Good luck! Horrible experience and not worth another minute of my time to get any refund.
I would never rent from this location or use UHaul again. We rented a 26"truck and by the time it was loaded we realized it had no air conditioning. We called and got roadside service which sent us 40 minutes out of our way to retrieve another truck because there was no one to bring the truck to us and take the other truck away. This was after driving 2 hours and unloading the truck in 95 degree weather.
I have called several times and was told by roadside assistance, which is not really roadside assistance, that we should get a refund for our troubles. The owner/operator of this store refuses to speak to us or offer any customer service at all.
Okay I lied, fire the phone lady.
Full service storage & moving U-haul. Has slightly more than the usual fleet and service quantity available compared to other U-hauls and competitors. I've been a return customer for about 4 years. Only drawback has been running into a less than helpful employee once in person, and a downright irresponsible and unprofessional employee once over the phone. I called. She answered. I asked for Mike (see "Mike" later in review). He was busy, I asked to wait for him. After more than a few minutes I decided to hang up and give another employee a chance to help by calling back instead of waiting on the pro. She picked up already knowing it was me via caller ID. She didn't even let me utter a word. Immediately said something along the lines of "Mike is still busy" and stuck me on hold. Forgivable, being that she may have had a bad day, etc. Called back thinking internally she will want to hear what I've got to say at the least right? Nope. Rang once, she picked up and stuck me back on hold without saying anything. Not forgivable. Called back, refused to pick up. Called again, refused to pickup. Unfortunately I didn't get the phone employees name. Moving on: I can tell you that if you ask for Mike you will not be disappointed. He goes above and beyond the call of duty and is very patient. Overall very pleased with the location. The only thing I'd recommend to management is actively being leaders, instilling the tone and beat for customer relations in the other employees.
Okay I lied again, give Mike a raise.
Good reliable rental equipment and vehicles, but always is a slow process of paperwork, also have a lot of reports of security breaches in theit storage units
good customer service and always friendly. however the units are over priced and the late fee kicks in 3 days after the due date.
U Haul Moving Storage Of W Columbia is a US Moving Company based in West Columbia, South Carolina. U Haul Moving Storage Of W Columbia is located at 400 Orchard Dr, West Columbia, SC 29170, USA.
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