They aim to please, and their customer service and knowledge are second to none. I don't work for these guys, and (unfortunately) won't get any kind of kickback for this review. I have just never had an experience with a specialty vendor that has left me as satisfied and eager as this team. I had to splurge. They left a major impact that I felt required sharing.
3. Great communication (allowed me to continually bounce ideas/questions/concerns off of them. They are always comfortably patient and very educational (even concerning a lot of things/options I didn't think about, because I'm not a locksmith pro). They kept me informed and involved with developments and decision making.
Enough of all that. Let's get to the good stuff:
This is THE place I go to for all of my business and personal locksmithing needs. The store front has all the grab bag goodies (tags, chains, unique keys, accessories, etc) you'd expect at a key shop along with some rarities you won't find on shelves elsewhere. They carry a good variety of safes on site as well.
A little deeper, if you really are still reading this:
They have also helped me several times replacing cams and locks.
On that note, I highly recommend the latest MulTLock master key systems; Two words: bad ass. For one of my clients we used the latest MulTLock and had a system created utilizing Grand Master Keys that open every door in any of our locations across the US; master keys for individual stores/locations; sub master keys for department breakdown and access; all the way down to entry/exit and closet keys. Truly a work of art that streamlines security risk mitigation and individual employee's scope of access and responsibilities.
1. Starting with an empty slate, fleshing out all of the my client by client needs, wants, and ideas.
Got ripped off. Dont go there. Couldn't program key but they still charged me $80!! Bad service. Racists also.
2. Picking and designing in detail a flawless system that exceeded my requirements/expectations.
All high-security brands and product lines are carried. If they don't carry it, there is a reason they don't, and if you ask them they will tell you why. All of the staff members are great to work with. They maintain well documented, very secure client records. Having a company that designs, implements, and stands by their product is a true gift. They maintain security contracts/agreements that are authorized by my client's owners or officers. This sets up standard operating procedures for getting keys cut, replaced, or destroyed in a secure manner very efficiently. They know how many keys they've cut, which specific ones, and who they were released to. I usually work with Jason on design and implementation. For me, being able to understand the different brands, systems, features, draw backs, etc allows me to make the correct informed decision.
4. Scheduling and executing a perfect turn-key installation. No crazy hiccups that have any impact on time frame, cost, or system chosen. They know how to get in, get the job done, and deal with the random odd part/placement/material that requires a quick adjustment. Ain't no stopping their train. Choo choo.
needed an unusual door key that was unavailable at the big chain stores. Got 2 made for a great price. Friendly service, great bunch of guys.
I can't say I've actually used their services, but I've been emailing back and forth asking questions about my own interests in the industry and the owner has gone above and beyond in answering them. He has no obligation to answer my questions as they don't pertain to actually doing business with them, but he's still taken his time to respond, and very promptly might I add. That to me means a lot, and I would definitely do business with them in the future. I've emailed other businesses that won't even respond because my questions aren't really business related. This guy in my book is top notch.
They make quality key copies. I discovered them because copies made at a big box store wouldn't work.
The owners/employees are phenomenal at what they do. Some good points follow.
5. Aftercare: they maintain all records, agreements, and system access control info that allow you to call them on a moment's notice to cut and release keys (or make a change to system to bar access). And only if it's in compliance with the security and access info you setup with them in the beginning.
Triangle Safe Lock is a US Locksmith based in West Columbia, South Carolina. Triangle Safe Lock is located at 1400 Sunset Blvd, West Columbia, SC 29169, USA.
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